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Fraud Alerts

Updated: September 19, 2017

Ring, ring. "This is Equifax calling to verify your account information." Stop. Don’t tell them anything. They’re not from Equifax. This is a scam. Equifax will not call you out of the blue.

This is just one scam you might see after Equifax’s recent data breach. Other calls might try to trick you into giving your personal information. Here are some tips for recognizing and preventing phone scams and imposter scams:

  • Don’t give personal information. Don’t provide any personal or financial information unless you’ve initiated the call and it’s to a phone number you know is correct.
  • Don’t trust caller ID. Scammers can spoof their numbers so it looks like they are calling from a particular company, even when they’re not.
  • If you get a robocall, hang up. Don't press 1 to speak to a live operator or any other key to take your number off the list. If you respond by pressing any number, it will probably just lead to more robocalls.

September 12, 2017

RE: Equifax Cybersecurity Breach

As you may have seen or heard on the news, Equifax has announced a cybersecurity incident through a flawed website application that potentially impacts 143 million U.S. consumers. This flaw allowed criminals to gain access to certain files containing consumers’ personal data. Equifax is a global credit-monitoring company and one of three in the United States that organizes, assimilates and analyzes data on more than 820 million consumers and more than 91 million businesses worldwide.

According to the company, their investigation has found the unauthorized access occurred from mid-May through July 2017 and while the company has found no evidence of unauthorized activity on Equifax's core consumer or commercial credit reporting databases, they have established a dedicated website,, to help consumers determine if their information has been potentially impacted and to sign up for credit file monitoring and identity theft protection.

The offering, called TrustedID Premier, includes 3-Bureau credit monitoring of Equifax, Experian and TransUnion credit reports; copies of Equifax credit reports; the ability to lock and unlock Equifax credit reports; identity theft insurance; and Internet scanning for Social Security numbers - all complimentary to U.S. consumers for one year. The website also provides additional information on steps consumers can take to protect their personal information. Equifax recommends that consumers with additional questions visit or contact a dedicated call center at 866-447-7559, which the company set up to assist consumers. The call center is open every day (including weekends) from 7:00 a.m. – 1:00 a.m. Eastern time.

As a reminder, you can help guard your information by:

  • Monitoring your bank and credit card statements. Check your accounts regularly so you know when something’s awry.
  • Verifying your mailing address with the post office and financial institutions.
  • Monitoring your credit report. By law, you’re entitled to a free report every year from each of the three bureaus (Equifax, Experian, and TransUnion). Request one every four months, changing bureaus each time. You can order the report directly through each agency, or at 
  • Shredding sensitive documents. Regularly shred outdated bank statements, credit card applications, bills, and anything with your personal information before tossing it into the trash or recycling. Junk mail often includes some of your personal details.

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