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Security Tips

Security Tips

Being hacked, a victim of fraud or having your identity stolen are some of the worst things that can happen. Not only have you had something stolen from you, but you have to spend your time, money and effort to reconcile the situation.

Use the security tips below to protect yourself and your family when you are online at home or on a mobile device while you’re on the go.

  • Ensure your wireless internet router is secured with a strong password.
  • Keep firewalls and security systems on your computer updated.
  • Use only the latest operating systems on your mobile devices to ensure security systems are patched.
  • Be wary of using public Wi-Fi on a laptop or mobile device; do not make purchases when connected to public Wi-Fi.
  • Before making purchases online, ensure the URL starts with “https” and there is a padlock icon in the address bar. This indicates information you provide is encrypted.
  • If your browser notifies you that a site is not secure, hit the “back” button.
  • When opening emails, open only those from senders you recognize. Do not click on links in emails from people you do not know or did not initiate a conversation with.
  • Watch out for misspellings, grammar issues or phrases like “we need you to confirm your membership with us” in emails, as these are good clues the email is a phishing attempt.
  • Limit the amount of personal information you provide to social networks.
  • Do not use the same password for all logins and rotate your passwords regularly.

Prevent a Phishing Attempt

GNB will NEVER ask for your personal information via a phone call, email, or text message. The steps you should follow when you receive this type of message or phone call are to ignore it, delete it, and phone GNB to report it. DO NOT follow the instructions given – when in doubt, phone the bank.

Criminals will craft their false messages with a sense of urgency to make you think you need to follow the instructions they give you quickly, before you have a chance to think about it. For instance, “Your GNB Bank account has been shut down.” Or “GNB Bank has deactivated your ATM card. Phone XXX-XXX-XXXX to reactivate immediately.” Beware of these types of messages! Fraud attempts are occurring on a regular basis using a variety of bank names - we want to help you avoid becoming a victim.

Protect Your Credit Report, Credit & Debit Cards

  • Minimize the number of credit and debit cards you use, and carry only one or two at a time.
  • Cancel any unused accounts. They provide additional targets for identity thieves. However, be aware that canceling credit cards may affect your credit score adversely.
  • If you expect a new or reissued credit or debit card in the mail and it doesn't show up on time, contact the issuer immediately.
  • Check your credit reports at least twice a year. Ask for the 3-in-1 merged credit report with a summary from all three credit bureaus. Under the federal FACT Act, consumers are entitled to one free credit report each year from each of the major agencies. 
  • Each month carefully review your financial statements, bank statements and phone bills for unauthorized use.
  • Keep a list of your credit cards, bank accounts and investment accounts in a secure place. Include account numbers and phone numbers for customer service and fraud departments, so you can contact them quickly if cards are stolen or accounts are being fraudulently used.
  • Check your Social Security Earnings Statement each year for signs of fraud. You should receive it annually and it typically arrives three months prior to your birthday.


Various frauds aimed at gathering personal identity and account information are occurring on a regular basis. As instances of these types of frauds increase, GNB has taken several steps that offer our customers protection and peace of mind:

  • GNB customers have free access to the educational resources of, a nationwide service that assists victims of identity theft. Visit the website to learn about the latest scams, and how to protect yourself: It’s a reliable and comprehensive source of information – courtesy of GNB.
  • Identity Theft insurance is offered to GNB customers through special checking account benefits – learn more by asking a Personal Banker.
  • Secure electronic services like Online Banking and Estatements limit the amount of mail you receive from the bank, thus reducing the chance for your personal information to be compromised.

Other steps to protect your personal information:

  1. When logging on to GNB’s Website, look closely at the site's URL to make sure it matches the bank's name and actual web address. (
  2. If your computer is acting strangely -- for instance, reacting slowly or getting pop-ups -- avoid using it for online banking until you can get it checked out.
  3. Never respond to any e-mail that requests personal information.

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