A new digital banking experience is coming November 5, 2026.
Our new and improved system will combine Personal and Business Online Banking into one easy-to-access platform and will feature all of the essential tools you use today with friendlier navigation, increased security, a new mobile banking app, an enhanced payment and invoicing solution for businesses, and more! It’s a powerful suite of digital services built for the way you want to bank.
In preparation for the upgrade, please review the important information below.
For a Quick Read
System Downtime
11/3/2026 - 7:00 AM – Bill Pay and Business (eCorp) Bill Pay will be disabled & final bill payments made via current system.11/3/2026 - 5:00 PM – Business Online (eCorp) and Mobile Banking will be disabled and NO inquiry will be available.
11/3/2026 - 5:00 PM – Mobile Deposit via our Personal Mobile Banking App will be disabled.
11/3/2026 - 5:00 PM – Personal Online and Mobile Banking will go into Inquiry Only mode. No transactions will be permitted while in Inquiry Mode.
11/5/2026 - after 12:00 PM – New system will go live.
Important - Action Required
To ensure a smooth first-time login, it is important that we have your current phone number and email address on file. Please log in to your Online or Business Online (eCorp) Banking account to review and update this information as soon as possible.In addition, you will be required to log in with your username and password for the first time on the new system. This applies to Online, Business Online (eCorp) and Mobile Banking. Please be sure you know both prior to 11/3/2026.
- If you are unsure of your username, please contact us for assistance.
- If you are unsure of your password, you can easily reset it by selecting “Forgot Password” from the Online, Business Online or Mobile Banking login screen and following the on-screen prompts.
Personal Online Banking Updates
Account Information
Most of your account details will be available and ready to use within the new system including transaction history, Bill Pay payee information, scheduled payments and internal transfers, alerts, as well as eStatement and internal transfer settings.Non-Transferable Services
The following settings will not transfer to the new system:- Card Controls via “Cards” in Mobile Banking
- External Transfers
Bill Pay Users
Scheduled payments will transfer to the new system. Your payment history will not. Please be sure to save a copy of this prior to 11/3/2026.Payee addresses in Bill Pay need to be complete and accurate for payee information to transfer to the new system. Please review and make corrections by 11/1/2026.
We also recommend making note of your current payees and account numbers to ensure you can confirm all information transferred correctly once the new system is live.
First-Time Login
No changes to your personal login credentials are expected. You will log in for the first time using your current Username and Password whether online or via our mobile app.Enhanced Security
Upon logging in for the first time, you will be prompted to receive a text or phone call with a one-time passcode to verify your identity. Simply enter this passcode into the system and submit to securely log in.
Business Online (eCorp) Banking Updates
Account Information
Most of your account details will be available and ready to use within the new system, including transaction history, Bill Pay payee information, scheduled payments, recurring and scheduled internal transfers, ACH Templates, as well as your settings for eStatements, Merchant Deposits, Positive Pay, and Wire Transfers.Non-transferable Services
The following items will not transfer to the new system.- Internal Transfer Templates
- ACH History
ACH Users
We recommend creating templates for each unique ACH file, if you have not already done so, prior to 11/3/2026 as the “Copy” feature is not supported within the new system.First-Time Login
Once the new system is live, you will log in for the first time using your current username and select "forgot password". Complete the registration form with USER ID, email, and last name or phone number. A one-time password will be sent, then continue with the Token Enablement process.INTRODUCING: An Enhanced Payment and Invoicing Solution
We are excited to introduce a more convenient, all-in-one solution to manage your business payments. You can add vendors, pay bills, and set approval limits to gain better control over your cash flow. Need to send invoices? Upgrade your subscription and manage your business billing all from one place. Contact our Business Banking team to learn more.This new service will be replacing our current Business Bill Pay system and will go live on 11/5/2026. No action is required on your part. All of your account information will transfer to the new payment solution including payees, payment history, scheduled and recurring payments, as well as eBills.
NEW Combined Mobile Banking App
As part of the upgrade, we will also be launching a new Mobile Banking app that allows both personal and business account holders to access their accounts from one easy-to-use app.The new app will be available on 11/5/26. Our current Business Mobile Banking app will no longer be available after the upgrade.
To download the new app, search for GNB Mobile Banking in your device's app store. Once the new system is live, our current app will no longer be available and can be deleted.
Important Notes:
- If you currently use biometrics to log in, you will need to reestablish this feature within the new app. Your username and password are required for first-time login.
- If you have push alerts set up currently, please be sure to make note of these. Push alerts will not transfer to the new system.
