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ID THEFT PROTECTION

Current Fraud Alerts

Phone Scam

GNB Bank has been made aware of an apparent phone scam where customers have received an automated call regarding credit cards and loans that appears on the caller ID to be from Ackley State Bank.  

If you receive this call, please hang up. GNB does not do this type of marketing and it is a scam.  

 

Mobile Banking Tips

Sample Phishing E-mail

From: payments@nacha.org [mailto:payments@nacha.org]
Sent: Tuesday, February 22, 2011 7:32 AM
To: Doe, John
Subject: ACH transaction rejected

The ACH transaction, recently sent from your checking account (by you or any other person), was cancelled by the Electronic Payments Association.

Please click here to view report

Otto Tobin,
Risk Manager

Important information to remember:

Please remember that GNB will NEVER ask for your personal information via a phone call, email, or text message. The steps you should follow when you receive this type of message or phone call are to ignore it, delete it, and phone GNB to report it. DO NOT follow the instructions given – when in doubt, phone the bank.

Criminals will craft their false messages with a sense of urgency to make you think you need to follow the instructions they give you quickly, before you have a chance to think about it. For instance, “Your GNB Bank account has been shut down.” Or “GNB Bank has deactivated your ATM card. Phone XXX-XXX-XXXX to reactivate immediately.” Beware of these types of messages! Fraud attempts are occurring on a regular basis using a variety of bank names - we want to help you avoid becoming a victim.

Current Fraud Alerts

Sign up to receive notifications of new Fraud alerts.

Please review the information below and stay vigilant about keeping your information safe and secure.

Protecting your credit report, credit and debit cards:

  • Minimize the number of credit and debit cards you use, and carry only one or two at a time.
  • Cancel any unused accounts. They provide additional targets for identity thieves. However, be aware that canceling credit cards may affect your credit score adversely.
  • If you expect a new or reissued credit or debit card in the mail and it doesn't show up on time, contact the issuer immediately.
  • Check your credit reports at least twice a year. Ask for the 3-in-1 merged credit report with a summary from all three credit bureaus. Under the federal FACT Act, consumers are entitled to one free credit report each year from each of the major agencies. You can access your free credit report by clicking on the Free Credit Report link, located under the Quick Links to the left.
  • Each month carefully review your financial statements, bank statements and phone bills- both land lines and cell phones- for unauthorized use.
  • Keep a list of your credit cards, bank accounts and investment accounts in a secure place. Include account numbers and phone numbers for customer service and fraud departments, so you can contact them quickly if cards are stolen or accounts are being fraudulently used.
  • Check your Social Security Earnings Statement each year for signs of fraud. You should receive it annually and it typically arrives three months prior to your birthday.
ID THEFT PROTECTION

ID Theft Protection

Various frauds aimed at gathering personal identity and account information are occurring on a regular basis. As instances of these types of frauds increase, GNB has taken several steps that offer our customers protection and peace of mind:

  • GNB customers have free access to the educational resources of Identity Theft 911, a nationwide service that assists victims of identity theft. Click on the up-to-date Website to learn about the latest scams, and how to protect yourself: www.identitytheft911-gnbbank.com. It’s a reliable and comprehensive source of information – courtesy of GNB.
  • Identity Theft insurance is offered to GNB customers through special checking account benefits – learn more by asking a Personal Banker or emailing info@gnbbank.com.
  • Secure electronic services like Online Banking and Estatements limit the amount of mail you receive from the bank, thus reducing the chance for your personal information to be compromised.
  • Signup with GNB to receive Fraud Alert Notifications. Sign up today!

Other steps to protect your personal information:

  1. When logging on to GNB’s Website, look closely at the site's URL to make sure it matches the bank's name and actual web address. (www.gnbbank.com)
  2. Log on to Online Banking only from a secure computer. Never log on from a public computer in a hotel or restaurant, and be careful when logging on to unknown networks with a laptop.
  3. If you get a warning e-mail, call the bank -- don't click on any provided links.
  4. If your computer is acting strangely -- for instance, reacting slowly or getting pop-ups -- avoid using it for online banking until you can get it checked out.
  5. Keep anti-virus and anti-spyware software up to date on your computer.
  6. Install and maintain a firewall.
  7. Never respond to any e-mail that requests personal information.
  8. Be leery of fly-by-night, Internet-only banks with high interest rates on savings or checking accounts. Make sure the bank is FDIC-certified and is insured.
  9. And, most importantly, use a different user name and password for each of the websites you access. Your passwords should be complex, with numbers and symbols, and changed regularly.