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Fraud Alerts

Phone Scam

GNB has been made aware of a potential phone scam where customers are being asked to provide personal information such as mailing address, account number, email address, etc. The caller ID shows GNB Bank as the caller. Please remember that GNB will NEVER ask for your personal information via a phone call, email, or text message. The steps you should follow when you receive this type of message or phone call are to ignore it, delete it, and phone GNB to report it. DO NOT follow the instructions given – when in doubt, phone the bank.

Criminals will craft their false messages with a sense of urgency to make you think you need to follow the instructions they give you quickly, before you have a chance to think about it. For instance, “Your GNB Bank account has been shut down.” Or “GNB Bank has deactivated your ATM card. Phone XXX-XXX-XXXX to reactivate immediately.” Beware of these types of messages! Fraud attempts are occurring on a regular basis using a variety of bank names - we want to help you avoid becoming a victim.

For more information on how you can protect yourself against fraud, check out our Security Tips page.