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FAQ

General Information

Q. Are my deposits at GNB FDIC insured?
A. Yes. The FDIC insures deposits up to an aggregate of $250,000 per individual and perhaps more if accounts are held in different ownership capacities, ie. Individual, joint, retirement and testamentary. That means your money is safe with GNB.

Q. What is a Privacy Policy?
A. A privacy policy is a way to let you know how we collect and use information about you. Because information is the key to providing you with safe and sound financial services that will help you reach your goals, we want you to have confidence in how we manage personal financial information. Our Privacy Policy is an expression of our practices and our commitment to you.

FAQ

Contacting GNB

Q. What are GNB’s business hours?
A. Please view our Locations page for more information.

FAQ

New Account Opening

Q. What kinds of information/documentation do you require to open an account?
A. Our bank complies with Section 326 of the USA Patriot Act, which requires financial institutions to obtain, verify and record information that identifies each person who opens an account. GNB also requires a picture ID of each person opening a new account.

FAQ

Using GNB's Website

Q. How can I tell when my connection is secure?
A. Your private information is protected using state-of-the-art security features, such as Secure Sockets Layer (SSL) technology. Your web browser should notify you when you access a web page that uses this technology.

Q. What do I do if I forgot my username/password for online banking?
A. When you login, there is an auto reset feature or call Customer Service at 800-545-0172 and we will reset it for you. 

Q. Can I change my password?
A. Absolutely. In fact, we encourage our customers to change their passwords periodically to protect the security of their accounts. Change your password at any time by utilizing the Options button in the online banking system.

Q. How current is the account information that I see on online banking?
A. Your account information is in real time, meaning you should see any transactions immediately.  

FAQ

Certificate of Deposit

Q. What is the minimum opening deposit for a Certificate of Deposit?
A. The minimum balance to open a non-IRA Certificate of Deposit is $1,000. The minimum balance to open an IRA Certificate of Deposit is $100.

Q. Can I withdraw my funds prior to maturity?
A. There is a penalty for early withdrawal. Penalty is 6 months interest (whether earned or not) for terms of less than 12 months. Penalty is 12 months interest (whether earned or not) for terms of 12 months or longer. The IRS may apply additional penalties for withdrawals from IRA accounts. Consult your tax advisor for further information and guidance.

Q. What happens when my CD matures?
A. We will send you a notification 10 days before your certificate comes due. Once your CD has matured, you will have 10 days to withdraw the money or renew the certificate. If you do not withdraw the funds, the account will automatically renew.

FAQ

Checking Accounts

Q. How do I apply for a Checking Account?
A. You may visit any one of our locations to apply for a checking account. GNB's new account application is also available on the homepage and under the Personal Banking section.

Q. What is the minimum opening deposit for a checking account?
A. You must deposit a minimum of $50 to open your checking account.