GNB wants your banking experience to be easy and pleasant. For this reason, we have provided these conveniently located links to assist you in obtaining the answers you need.

Frequently Asked Questions

How do I open an account to start banking with GNB?
Print the application form using Acrobat Reader. Once you've selected the type of account you wish to open, complete the application, sign it, and mail it to GNB along with your initial deposit. Or, if you don't have printing capabilities, email us, and we will mail you an account application along with the proper disclosures.

How do I set up additional accounts if I'm already a GNB customer?
Print the application form. Choose what type of account you wish to open, indicate that you are an existing customer, then sign the form and mail it to GNB. If you don't have printing capabilities, email GNB, and we will mail you the necessary information.

How long does it take to set up my account, and how long before I can begin banking?
Once you return the completed account application and initial deposit to GNB, we'll send you a Welcome Packet with an account number, temporary password for Online Banking, and the required disclosures. Once you receive this information (usually within 5 business days), you may begin banking.

What equipment do I need to get started with Online Banking?
Any computer or internet appliance can access Online Banking. A home computer that runs Windows 98, 2000, ME or XP, or Mac OS 10.0 or greater with a modem is sufficient. You will need an active account with an Internet Service Provider (ISP), and a web browser software program from either Netscape or Microsoft Internet Explorer, versions 6.0 and above with 128-bit encryption.

What if I have a question about my GNB account?
Please contact GNB by email or telephone. Visit our Contact Us for complete information on how to get in touch with us.

Where do I send my deposits?

Mail to:
GNB
P.O. Box 246
Grundy Center, IA 50638

To inquire about direct deposit options, telephone or email GNB. If your employer offers a direct deposit of payroll, GNB can receive your deposits electronically.

What if I forget my Online Banking password?
Contact GNB via email or telephone. To maintain the security of our Online Banking site and the confidentiality of your account information, we will issue a new temporary password only by mail or to you in person.

How do I obtain a ShazamChek or Photo Debit Card?
ShazamChek is available with GNB checking accounts. Simply indicate on your Account Application that you wish to apply for a ShazamChek or ATM card. The fee is $1 per month. If you are an existing customer, contact us, and we will send you an application. If you are interested in the Photo Debit Card, you will need to visit one of GNB's locations in person to complete the application.

How often do I receive statements on my account(s)?
All GNB checking and Money Market account holders receive monthly statements. Savings account and Certificate of Deposit account statements are produced semi-annually.

Online Banking FAQ's

How do I get started using Online Banking?
Once you have completed the Online Banking enrollment form, returned it to GNB, and had your username and temporary password assigned, you are ready to begin. First, click on the Logon button, located in the bottom right hand corner of the homepage. Next, type the "Username" we assigned you in the "Username" box. Press the tab key and type the temporary password assigned to you. You must click "Submit" to validate security and open the secure area of the web site. The Online Banking introduction page will come up on your screen. You will be promoted to change your password. Once completed, you can click on the Accounts button to view your accounts.

What if I forget my Online Banking password?
No one but you has record of the password that you have established. If you forget the password, please contact GNB by telephone (319-824-5431 or 1-800-545-0172) so that a new, temporary password can be issued. If you attempt to log on to Online Banking 3 times with the incorrect password, you will be "locked out" of the system. Please phone the bank to have your access restored.

How do I log off when I've completed my Online Banking transactions?
Click on the blue "Exit" button on the top of the page. Once a session has been ended, no further transactions can be processed until you log on to the system again. It is extremely important that you close the Online Banking site properly to protect the privacy of your account records from anyone else who may be using your computer.

What if I can't see all the account information on my screen at once?
GNB's Online Banking page is best viewed with Internet Explorer, version 6.0, with a screen resolution of 800 x 600 pixels. To set your screen resolution to 800 x 600, go to Start, then Settings, then Control Panel, then Display, and finally, Settings. If your screen can't be re-set, you will need to scroll right to left and up and down to see the entire text of each page..

Can I have 24-hour access to my accounts?
GNB's website is available 24 hours a day, 7 days a week for your convenience.

How frequently is my account information updated?
Continually. GNB provides real-time Online Banking, so you will see the results of overnight processing, as well as deposits or withdrawals memo-posted to your account throughout the day.

What do the names at the bottom of the Online Banking page mean, such as Premier e-com? Premier e-com is the name of the Internet banking product developed by Information Technology Inc., and used by FiServ of West Des Moines, IA. FiServ is GNB's core data processor. The Veri-sign logo assures Online Banking users that GNB is using a secure web site for Online Banking. Secure web sites are registered with Veri-sign for authenticity.

What if I am unable to connect with the Online Banking site?
If you receive a message that your browser is unable to locate the server, first confirm that you are able to access other Internet sites successfully. If not, contact your Internet service provider for assistance. Next, confirm that the www.gnbbank.com address you typed is correct. If that doesn't correct the problem, then it may mean the Online Banking site has unexpectedly gone off-line. In this case, please phone GNB at 1-800-545-0172, or simply try your request again at a later time.

After using Online Banking, I was prompted to log on again. Why did it ask for my username and password a second time?
This is a security feature designed for your protection. If several minutes elapse without a request from you, then the system ends your session and does not allow further transactions until you enter your user information again. This ensures that others cannot perform transactions on your computer in the event you forget to properly exit Online Banking.

BillPay FAQ's

How does GNB's BillPay work?
Your payments are electronically transferred from your GNB checking account to your payee's account. If the party you owe is not set up for electronic transfer, a check is sent through the U.S. Mail.

When should I set up my payments to make sure they are paid on time?
GNB's BillPay service will eliminate the time-consuming chore of writing and mailing checks, but you still need to provide enough lead time so your payments arrive on time. We suggest you set the payment date at least five (5) business days in advance of the due date to allow for processing. (do not include Saturdays or Sundays in your calculations) If your payment due date is a weekend day, use Friday as your payment date.

Can I determine my bill payment date using the "late date" or "grace period" shown on my bill?
No. Always use the "Due Date" when determining your BillPay payment date.

How will I know when payments have been made?
Through Online Banking, you will be able to view your checking account activity on screen and see any bill payments made. The payment will also show on your monthly bank statement.

What about the payment stubs included in some bills to be returned with payment?
You will not need them. All of the information your payee needs to process your payment will be provided by GNB when the payment is made. Keep in mind that you will need to provide the proper information to GNB when creating a payment, including your account number with the payee, the payee's phone number, and a description of the payment.

Do I need to contact my payees to tell them I'm using an Online BillPay service?
It's not necessary. Payees will not notice any difference, except that your payment will no longer by by personal check.

Should I enter my BillPay information in my paper check register?
Yes, just as you would enter the information for an ATM withdrawal or a regular check payment to provide for easy checkbook reconciliation.

What happens if I don't have enough money in my GNB checking account to cover a BillPay?
You need to maintain sufficient funds in your checking account to cover the payments you authorize. GNB will consider covering the bill for you. If GNB covers this payment, a fee of $25 for Non-Sufficient Funds will be charged to your account.